The Internet arrived and it was the ultimate game changer. Nothing was guaranteed because the Internet created new opportunities that did not favour the status quo. How come Brittanica did not become the Wikipedia, how come Google evolved from a garage, how come Facebook was a university project and not something from Telstra. For the first time customers were empowered to find anything anywhere in the world. Companies like Amazon started and everything was different.
I wanted to be part of that change and I’m excited to be part of my customers digital transformation. We’ve only just started. The next 5 years will be the most exciting because we will see the biggest transformation of value as crypto-currency changes the banking sector, electric cars change automotive and a renewable energy future changes utilities. All this is facilitated but digital technology.